Legal

Privacy Policy

Last updated: July 23, 2026

This Privacy Policy explains what personal information BatQuest collects, how we use it, who we share it with, and the choices and rights you have. It applies to batquest.com and to our services. It is written to satisfy California’s CalOPPA, the Texas Data Privacy and Security Act (TDPSA), and the baseline requirements of other U.S. state privacy laws, and to be CCPA/CPRA-ready if we ever cross the thresholds that trigger them. It goes with ourTerms of Service.

1. Information we collect

1.1 Information you give us directly

When you contact us — through the contact form, the “Identify your need” guide, email, or otherwise — we collect the information you choose to provide, typically:

Contact details: name, email address, phone number, and company;
Message content: whatever you tell us about your needs, your business, your project, or your documents;
Account details (if you subscribe to a hosted product): account credentials, billing address, and payment method (processed by our payment processor — we do not store full card numbers).

1.2 Information collected automatically

Server/technical data: IP address, browser type, referring pages, and timestamps from server logs;
Usage & analytics: aggregate, de-identified analytics about pages visited and interactions (see §8).

1.3 Information from clients’ engagements

When you hire us, you may share data, systems access, credentials, and documents needed to perform the work. We treat that as client Confidential Information under our service agreement (seeTerms §3.7) and handle it as described in §12.

2. How we collect it

We collect information directly from you when you provide it, and automatically when you visit the site (server logs and analytics). We do not buy personal-information lists or harvest email addresses.

3. How we use it

to respond to your inquiry and provide the services you request;
to deliver, support, and improve our services and the site;
to send transactional messages (replies, confirmations, invoices, renewal notices);
with your consent, to send optional marketing or newsletter communications (you may unsubscribe at any time);
to protect against fraud and misuse, and to enforce our terms;
to comply with legal obligations.

For visitors from the EU/UK, our legal bases are: performance of a contract or pre-contract steps you request, our legitimate interests in running the business, your consent (for optional marketing or non-essential cookies), and compliance with legal obligations.

We share personal information only as follows:

Service providers: vendors that help us operate — email/CRM, hosting, analytics, and (for subscriptions) payment processing — under contracts that limit their use of the data;
As needed to deliver an engagement: with you and your designated contacts;
Legal compliance: when required by law, court order, or to protect rights, safety, or property;
Business transfer: in connection with a merger, acquisition, or sale of assets, subject to this policy.

We require vendors to protect personal information consistent with this policy and to use it only to provide their service to us.

5. We do not sell your information

BatQuest has not sold or shared personal information to third parties for a business or commercial purpose in the preceding 12 months and will not sell personal information in the future. We do not share personal information for cross-context behavioral advertising.

6. How long we keep it

We keep personal information only as long as needed for the purpose it was collected — for example, inquiry data is kept for the duration of our correspondence and any resulting engagement, plus a reasonable period for record-keeping — and then deleted or de-identified, except where we are required to retain it longer by law, for dispute defense, or for routine backups.

7. Security

We use commercially reasonable technical and organizational measures to protect personal information, including encryption in transit and, where applicable, at rest. No method is completely secure, so we cannot guarantee absolute security. If a breach affecting you occurs, we will notify affected individuals and authorities as required by law.

8. Cookies & analytics

We use a minimal set of cookies and similar technologies: essential ones needed for the site to function, and (where enabled) privacy-respecting analytics to understand usage. We do not use cookies to sell your information or for cross-context behavioral advertising. You can control or disable cookies in your browser; some site features may not work without them. Where we use an analytics provider, it is configured to collect aggregate or de-identified data where feasible.

9. Your rights & choices

Depending on where you live, you may have the right to:

Access & know what personal information we hold about you;
Correct inaccurate information;
Delete your personal information (subject to legal retention);
Opt out of any “sale” or “sharing” of your information or of targeted advertising (we do not sell or share it);
Restrict or object to certain processing, and request data portability (EU/UK and some U.S. states);
Withdraw consent for processing based on consent (e.g., marketing or non-essential cookies) at any time;
Appeal a decision on a privacy request (where required, e.g., TDPSA).

To exercise any right, emailhello@batquest.com. We will verify your identity and respond within the time required by applicable law (generally 30–45 days). We will not discriminate against you for exercising your rights.

Do Not Track. Because there is no single, settled “Do Not Track” standard, we do not currently respond to DNT browser signals, but our practices above (no sale, no cross-context behavioral advertising, minimal analytics) mean we are not using your data in the ways DNT is meant to limit. Where required by state law (e.g., Colorado, Texas), we honor Global Privacy Control signals for opt-out of targeted advertising and “sale/sharing.”

10. Children’s privacy

The Website and services are not directed to children under 13 (or the higher age required in your state, e.g., 16 in some jurisdictions), and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, email us and we will delete it.

11. State-specific privacy rights

California (CalOPPA / CCPA / CPRA)

This policy satisfies CalOPPA (Bus. & Prof. Code §22575). If BatQuest meets CCPA/CPRA thresholds, California residents have the rights above plus the right not to receive discriminatory treatment for exercising them and to designate an authorized agent. We have not sold or shared personal information in the preceding 12 months and will not in the future; we do not knowingly collect “sensitive” personal information beyond what you choose to share in a message. If we ever become subject to CCPA, we will provide a “Your Privacy Choices” link. To exercise rights, email hello@batquest.com.

Texas (TDPSA)

Under the Texas Data Privacy and Security Act (Bus. & Com. Code §541.001 et seq.), you have the right to access, correct, delete, opt out of “sale” and targeted advertising, and appeal a refusal. We do not sell your personal information. To exercise a right, emailhello@batquest.com.

Other U.S. states

Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Oregon (OCPA), Montana, Nebraska, New Jersey, Delaware, New Hampshire, Iowa, Minnesota, Maryland (MODPA), Tennessee, Indiana, Kentucky, Rhode Island, and others have comprehensive privacy laws. Most have revenue or consumer-count thresholds that do not currently apply to BatQuest; where any does apply, you have the rights in §9. We follow the CalOPPA/TDPSA baseline as best practice for all residents. To exercise a right, emailhello@batquest.com.

EU / UK (GDPR)

If you are in the EU/UK, you have the rights above plus the right to lodge a complaint with your supervisory authority. We rely on the legal bases in §3. Because our processing is limited to responding to inquiries and providing services you request, we generally do not engage in the large-scale or sensitive processing that triggers additional obligations; we do not transfer your data outside the EU/UK except through our service providers under appropriate safeguards.

12. AI & your documents

For our offline/local-AI document tools, the default model is that your documents are processed on hardware you control (your machine or your designated infrastructure) and are not sent to BatQuest or to any third-party cloud AI service. If you voluntarily transmit documents to us for support, we treat them as Confidential Information (see Terms §3.7) and use them only to provide that support. We do not train third-party AI models on your data. AI output may be inaccurate or fabricated; you must verify it before relying on it (see Terms §5).

13. Changes to this policy

We may update this Privacy Policy by posting a revised version with a new “Last updated” date. Material changes will be communicated prominently on the site or, for material changes affecting existing data, by notice to the email we have for you. Continued use after changes constitutes acceptance.

14. Contact & governing law

Questions or privacy requests: emailhello@batquest.com or write to BatQuest LLC, 2607 Woodruff Rd, Ste E – 1012, Simpsonville, SC 29681-3625.

This Privacy Policy is governed by the laws of the State of South Carolina, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to this policy is subject to the governing-law and venue provisions inTerms §11 (Greenville County, South Carolina).

This policy is written to meet common U.S. state-privacy baselines (CalOPPA, TDPSA, and others) and is not legal advice. It was prepared without review by licensed counsel; have a qualified attorney in your operating state(s) review it before relying on it.